Fulfillment manager

At Lapaire, we believe that everyone has the right to see well. 

To preserve everyone's eyesight, we've developed a revolutionary concept: customer-focused service and quality, stylish products at fair prices.

To preserve everyone's eyesight, we've developed a revolutionary concept: customer-focused service and quality, stylish products at fair prices. 

Joining the Lapaire teams means first and foremost joining an inspiring pan-African adventure that impacts the health and well-being of the people around us. 

But it also means, above all: 

• Being at the service of our customers to guarantee them the best service to improve their lives.
• Working and acting like an entrepreneur, contributing ideas and initiatives to the Lapaire project
• Participate in the expansion of a young company by organizing and anticipating work efficiently.
• Learn every day to keep growing and surpassing yourself
• Collaborate with young, multicultural teams, sharing your knowledge

Lapaire was founded in 2018 in Kenya and today has over 50 Optical Agencies and more than 300 employees, in Uganda, Côte d'Ivoire, Burkina Faso, Mali, Benin and Togo. 

Lapaire, seeing well, for everyone


 

FULFILLMENT MANAGER

Job description

Location: Abidjan, Ivory Coast - position to be filled on April 1st , 2024

The Fulfillment Manager coordinates and supervises the fulfillment of customer orders from their registration by the sales teams to the delivery of the products to the Lapaire branches, in compliance with the processes and delivery deadlines. The ultimate goal is  to ensure excellent customer satisfaction. 

He/she will be responsible for production and fulfillment in all 6 countries of the Lapaire Group, in East and West Africa. 

He/she will report to the Supply Chain Director and will supervise a global team of 10 people including local Lab Manager(s), the Labs technicians and the Order Manager based in Abidjan. He/she will also work in collaboration with Lapaire's subcontractors.

The missions of the Fulfillment Manager :

Supervision of the fulfillment of customer orders

• Responsibility for orders processed internally by Lapaire's Optical Labs and ensure their proper completion within the deadlines
• Responsibility for orders placed with Lapaire's main subcontractor and ensure the proper completion and delivery of these orders to Lapaire's clients, within the deadlines 
• Ensure the overall performance of customer orders by monitoring key indicators: processing time, return rate, etc. 
• Handle customer complaints and monitor the replacement of problematic orders

Organization and supervision of the Optical Labs

• Supervise Lapaire's Optical Labs and teams efficiently to ensure the performance of the assembly lines
• Write and implement procedures to optimise and standardise assembly in all Lapaire Optical Labs
• Analyze monthly performance of assembly teams (internal and external); write reports and propose improvements
• Effectively manage the various Optical Labmanagers from a distance

Monitor and optimise all production costs

• Supervise the reconciliation of the invoicing of orders processed by the subcontractor
• Monitor and avoid any loss of material in Lapaire's Optical Labs
• Reduce production costs

Profile of the candidate

3/5 years of higher education in Management, Business Administration or Logistics/Supply Chain with at least 5 years of professional experience, including 2 years of management experience

Proven competence in team management and project management, knowledge of factory production and assembly lines

Ability to analyse data and financial analysis

Good knowledge of IT tools (Excel, Google Suite, ERP etc.) and very comfortable with digital in general

Professional English, both written and spoken - candidates without a sufficient level of English will not be considered for the position

Personal qualities to succeed in this position

• Manager and natural leader: you know how to motivate and lead your teams in your project
• Organised and rigorous: you like to do a good job, your work materials are clear and well organised, your reports are produced within the allotted time
• Problem-solver : you are able to analyze a situation, understand the problem and find an actionable solution to solve the problem
• Results and customer service oriented: you like to satisfy end customers and do everything possible to achieve this
• Excellent interpersonal skills: you are comfortable discussing, exchanging and negotiating with all types of people. You like to create relationships
• Team spirit: you are a team player and share your experience and knowledge with others
• Ability to manage stress: you do not let yourself be overwhelmed by challenges, on the contrary, this pushes you to excel